FedEx uses a clearing house to get their work done at Delhi Airport. FedEx will not charge anything seperate from customers apart from the fine / penalty / warehouse charges. And NO ZERO tipping act. You can take a personal effort to talk to customs by visiting them at the clearing site.
I have spent one whole day in their FedEx office and Clearing area to clear my Daystate that got stuck back in Feb '11.
Best part its a whole different experience, holding your pulse on waiting for these customs babu. Finally when they see you, they look at you as a criminal or terrorist.
Your package is stripped and ripped in front of you. They don't really bother the price of the product.
I have never heard of FedEx clearing shipments in Mumbai or Bangalore.
As SNIPER quoted, I have had night mares with UPS. Currently the issue is with the court orders and customs acting cranky without clarity. Dushyant is someone who handles these Air Rifles with the clearing team (Never had a chance to see his face during my visit to FedEx).
I would call it as a bad wave with shipments
